Shipping policy

SHIPPING AND DELIVERY

DELIVERY AREAS

We currently deliver to Germany, the countries available in our European Union market, Switzerland, and the United States. The available destination countries are shown at checkout.

PRODUCTION AND DELIVERY TIMES

WallyFrame prints are produced to order by Gelato. Whenever possible, production takes place close to the delivery address. The production location, product type, order size, capacity, and selected shipping method can affect the delivery time.

The estimated delivery time shown at checkout and in your order information is the most relevant estimate for your order. Delivery dates are estimates and can be affected by weekends, public holidays, high order volumes, or carrier delays.

SHIPPING COSTS

The available shipping methods and their prices are displayed at checkout before you complete your order.

CARRIERS AND TRACKING

Gelato works with a network of local and international shipping providers. The carrier therefore depends on the production location, destination country, and selected shipping method. If tracking is available, you will receive the tracking information after your order has shipped. Some Economy services might not include continuous tracking.

CUSTOMS AND TAXES

Economy shipments delivered within the European Union or to the United States are normally sent Delivered Duty Paid through Gelato, so no additional customs charge should be collected on delivery. Other shipping methods or international routes may be subject to import duties, taxes, or customs fees under the rules of the destination country. Where applicable, these charges are the customer's responsibility. Sales tax is shown at checkout where required.

SPLIT SHIPMENTS

Items from the same order can arrive separately if they are produced at different locations. You will not be charged additional shipping costs solely because an order is split for production.

DELIVERY ADDRESS

Please check your delivery address before completing your order. Contact us immediately if you notice an error. Once production or shipping has started, a change can no longer be guaranteed.

DAMAGE, LOSS, OR DELIVERY PROBLEMS

If an item arrives damaged or incorrect, or your order appears to be lost, contact us at niko.w.0804@gmail.com with your order number and, where applicable, photos of the item and packaging. We will review the case and arrange an appropriate solution.